Refund & Returns
Refund & Returns
Any claims for misprinted, damaged, or defective items must be submitted within 30 days of receiving the product.
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
Claims deemed an error on our part are covered at our expense and are either replaced or fully refunded.
If you notice an issue with the product or anything in your order that seems to be out of place, please contact our customer support team and provide a photograph along with a brief explanation of the problem. We will review the issue and notify you of the approval or rejection of a replacement or refund.
If your claim is approved and you require a replacement, a new order will be shipped to you within 3 business days.
If you request a refund, a credit will be automatically applied to your credit card or original payment method within a few business days.
For support, contact us at:
📧 support@strayel.com
Replacement / Refund Exemptions
Strayel will not grant a refund, credit, or replacement in the following cases:
Wrong Address
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once an updated address has been confirmed (if and as applicable).
Unclaimed
Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of reshipping the order to yourself (if and as applicable).
Buyer’s Remorse
We do not refund orders due to buyer’s remorse. Returns or product exchanges are not offered. If a return or exchange is accepted at our discretion, any replacement order must be placed at the customer’s expense.
Rejected by Customs
If a package is returned due to customs rejection, Strayel will not issue a refund. It is the responsibility of the customer to research import regulations for their country and to pay any applicable customs duties or import fees.
Product Is Created but Not Yet Shipped
If a cancellation is requested after the product has already been prepared for fulfillment, we will not be able to cancel or refund the order.
Product Discontinuation or Long Out-of-Stock
We do not provide compensation for advertising campaigns, product creation expenses, or losses related to discontinued products or products that are out of stock for an extended period.
*Uncollected FedEx Deliveries
If an order is shipped via FedEx and is not delivered due to reasons such as the recipient being unreachable (including incorrect address, missing or incorrect phone number), refusal or failure to pay import duties or taxes, or any other reason attributable to the recipient, the shipment may be abandoned or destroyed by the carrier. In such cases, we are unable to offer a refund, reshipment, or replacement.
Please note: To exercise your right to cancel or return under the EU 14-day cooling-off period, it is your responsibility to accept delivery of the goods. Failure to do so does not constitute a valid cancellation and may result in the loss of your right to a refund.
Late or Missing Refunds
If you haven’t received a refund yet, please first check your original payment method, as refunds may take some time to be officially posted.
If you believe your refund is delayed, contact your credit card company, as it may take additional time before the refund is reflected. Next, contact your bank, as processing times may vary.
If you’ve completed these steps and still have not received your refund, please contact our customer support team for assistance:
📧 support@strayel.com
Policy Language
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.